Moment ago I downloaded Plain Sight game from Gamersgate summer sale, and few minutes later made a few tweets.

Check the below discussion (click the image)

Basically: I made a comment about corrupted download file (at 11:20). 11 minutes later (11:31) gamersgate replies to me that they want to help me get it working. And a minute later (11:32) they give me idea of redownloading the whole thing. Few minutes later (11:35) I got the thing working.

If customer service is about following people who talk about your game… you certainly are doing something very right.

Kudos Gamersgate.

This entry was posted on Friday, August 27th, 2010 at 9:43 am and is filed under Indie Development. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.